FAQ
Frequently Asked Questions
How long does shipping take?
Orders are typically processed within 1–3 business days.
Estimated delivery times:
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United Kingdom: 5–10 business days
Delivery times may vary during busy periods or holidays.
How can I track my order?
Once your order has been dispatched, you'll receive a shipping confirmation email with tracking information where available.
Do you offer returns?
Yes. If you're not completely satisfied with your purchase, please contact us within 30 days of receiving your order.
Please refer to our Refund Policy for full details.
What if my item arrives damaged?
If your order arrives damaged or defective, please contact us within 48 hours of delivery with photos of the issue and we'll work to resolve it as quickly as possible.
Can I cancel or change my order?
If your order has not yet been processed, we may be able to modify or cancel it.
Please contact us as soon as possible after placing your order.
How can I contact customer support?
You can contact our support team by emailing:
We aim to respond within 24–48 business hours.
Do you ship internationally?
Currently, we primarily serve customers within the United Kingdom. Shipping availability may vary depending on location.